Policies & Procedures

On-Time & Cancellations

We work hard to remain on schedule. If we will be more than 10 minutes late, you will receive a courtesy call/sms and we require the same in return. If you are more than 10 minutes late, your team member will do their best to accommodate all scheduled services but may result in loss of finish work.

Full scheduled service price will be expected. 

We understand that life happens and sometimes you’ll need to reschedule! We now offer the convenience of full online booking where you can manage your appointments 24 hours a day. You may also cancel or reschedule appointments via sms/text (833) 210-2845 or by emailing bookings@cococheveux.com

 

Your appointment time is reserved specifically for You, late cancellations or no shows dramatically impact our staff and other guests. In order to continue providing the best possible scheduling options to our clients, we require a 48-hour notice for penalty free cancellations or rescheduling. 

Clients are required to have a credit or debit card on file. Should you cancel your appointment

with less than the required notice a $25 per service canceled fee will be charged to the

credit card or debit card on file.

No show appointments will be required to pay 50% of the missed appointments price.

 Clients who No Show on more than one occasion will be required schedule all future appointments through our online booking system where you are responsible for 100% of the reserved time. 

Covid-19 & Wellness

Due to high demand and high volume, visiting the salon is By Appointment Only. No walk in services. We continue to mask keeping our staff, their families & our Guests as safe as possible. Please see our

Covid-19 Page for more wellness information. 

Cell Phones

Please enjoy our complimentary WIFI while relaxing. We ask that you keep your phone on silent or vibrate when possible & keep all phone conversations to a minimum for consideration of other guests.  Earbuds/earphones are always a great idea when bingeing on Netflix while you process!

Returns

If you are not entirely in love with your At Home products, please let us know and we will be happy to offer you an exchange or refund within 14 days of original purchase.

Adjustments

If you are not entirely satisfied with your service, we are happy to make adjustments. Contact us within 7 days of the original service date. Changes in style or color from the initial consultation agreement are not considered an adjustment. If another service was performed elsewhere, your guarantee is considered null and void. We do not offer refunds for any hair services.