Policies & Procedures

On-Time & Cancellations

We work hard to remain on schedule. If we will be more than 10 minutes late, you will receive a courtesy call/sms and we require the same in return. If you are more than 10 minutes late, your team member will do their best to accommodate all scheduled services but may result in loss of finish work. Full scheduled service price will be expected. 

We understand that life happens and sometimes you’ll need to reschedule! We now offer the convenience of full online booking, you can manage your appointments 24 hrs a day.  In order to continue to provide the best possible scheduling options to our guests, we do require 48 hrs notice for all reservations should you need to cancel or reschedule your visit with us.   

 

Should you cancel your appointment with less than the required notice, a $25 per service canceled fee will be charged. All fees are due before a new appointment can be scheduled. 

Covid-19 & Wellness

Due to high demand and high volume, visiting the salon is By Appointment Only. No walk in services. We continue to mask keeping our staff, their families & our Guests as safe as possible. Please see our

Covid-19 Page for more wellness information. 

Cell Phones

Please enjoy our complimentary WIFI while relaxing. We ask that you keep your phone on silent or vibrate when possible & keep all phone conversations to a minimum for consideration of other guests.  Earbuds/earphones are always a great idea when bingeing on Netflix while you process!

Returns

If you are not entirely in love with your At Home products, please let us know and we will be happy to offer you an exchange or refund within 14 days of original purchase.

Adjustments

If you are not entirely satisfied with your service, we are happy to make adjustments. Contact us within 7 days of the original service date. Changes in style or color from the initial consultation agreement are not considered an adjustment. If another service was performed elsewhere, your guarantee is considered null and void. We do not offer refunds for any hair services.